Helen of Troy Reviews
(Rated by 3 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.5
Base on 3 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality5.0
- Shipping & Delivery4.7
- Customer Service5.0
- Return Policy4.0
Recent Customer Reviews (3)
Tiffany Dufresne
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Damiane Lamothe
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Miss Norton
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Helen of Troy Pricing
Love Delivery Card
£2.80
Another Year Full of Happiness Card
£2.80
A Strong Feeling Small print / Card
£5.60
Helen of Troy Pros & Cons
Pros
1
Variety of Products: Helen of Troy offers a wide range of beauty and kitchen products, including well-known brands like Revlon and OXO.
2
Affordable Prices: The store is known for its outlet prices and frequent Black Friday deals, making it a great place to find affordable products.
3
Large Selection: The store is described as a "warehouse filled with goodies," indicating a large selection of products.
4
Customer Satisfaction: Yelpers report being satisfied with the deals and variety of products available.
CONS
1
Location and Hours: The store is only open part of the week, which may limit shopping options for some customers.
2
Limited Customer Service: Some reviews mention that there is only one or two registers, which could lead to longer wait times.
3
Pay for Employees: According to Indeed, employees report that the pay is too low for the cost of living, which could be a con for potential employees.
Helen of Troy Features and Benefits
Features
Connected Devices Framework (CDF)
Allows for real-time data collection and analysis, enhancing the customer experience and product innovation.
Data Analysis
Leverages data from Bluetooth-capable devices to determine which features are most useful to customers, helping to invest resources effectively. Facilitates advanced feature development and improves product accuracy.
Real-Time Insights
Delivers insights to customers in near real-time, enabling proactive issue fixing and ensuring a positive customer experience. For example, the Braun Family Care app provides age-appropriate recommendations for care based on temperature data.
Actionable Feedback
Provides actionable feedback, helping product designers adapt and improve products based on real-world usage. Addresses limitations in traditional consumer testing, such as not being able to replicate all use cases in a controlled environment.
Scalability and Cost Savings
Allows Helen of Troy to scale its operations efficiently. Expects to see cost savings as it continues to grow its user base and release software updates.